POLICIES & CARE
ARTISNAL JEWELRY CARE
Gemstones are much softer rating on the The Mohs Hardness Scale than diamonds, and they can scratch if handled roughly.
Never toss your adornments into a drawer or jewelry box. It's best to hang each piece separately, and do not allow two necklaces to clank against each other. Earrings and bracelets should be kept in a box with soft cotton, or placed in separate space designed for their storage.
To clean your adornments, buff lightly with a "lint-free" cloth. All our vermeil is hand produced in the studio. Vermeil is 22k gold over sterling silver, and sterling naturally oxidizes and will tarnish through the gold over time. This will dull the shine on the piece. To restore the gleam in all your vermeil, we recommend a restorative dip that is safe for gemstones and specially designed to remove tarnish instantly. It will keep your adornments looking bright for years. You can find that product here.
Each piece we produce is guaranteed to be free of defects and to last with proper care. We cannot accept returns for any piece that is damaged due to improper handling. Thanks for understanding.
PRIVACY & SAFETY
We highly value and prioritize the privacy of our users. This Privacy Policy outlines our commitment to safeguarding your personal information and the ways in which we collect, use, and protect it. By using our website, you agree to the terms and practices described in this policy.
**Collection and Use of Personal Information:**
When you interact with our website, we may collect certain personal information to enhance your user experience. This may include but is not limited to, your name, email address, and demographic details. We use this information to provide you with a more personalized experience, improve our services, and communicate with you regarding updates, promotions, or any other relevant information. Rest assured that we will never sell, trade, or disclose your personal information to third parties without your explicit consent.
**Data Security and Confidentiality:**
We take the security of your data seriously. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses encryption technology to ensure the confidentiality of your sensitive data during transmission. Additionally, access to your personal information is restricted to authorized personnel only, and we regularly review and update our security practices to maintain the highest standards.
**Your Rights and Choices:**
You have the right to control the personal information you provide to us. If you wish to review, update, or delete any information we have collected about you, please contact us using the contact information provided on our website. Additionally, you have the option to opt out of receiving promotional emails or newsletters at any time. We are committed to ensuring that your privacy preferences are respected, and we will never compromise your trust by selling or sharing your personal data with third parties for marketing purposes.
If you have any questions or concerns about our Privacy Policy, please don't hesitate to reach out to us. Your privacy is important to us, and we are dedicated to maintaining a transparent and secure environment for all our users.
WHOLESALE INQUIRIES
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Thank you for your interest in partnering with Jolie Gem Design. We welcome wholesale inquiries from artisanal galleries and curated online platforms featuring jewelry artisans. To initiate a wholesale inquiry, kindly reach out to our dedicated Wholesale Team at wholesale@joliegem.com or using the contact form on this site.
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Please include your company name, contact information, and a brief overview of your business. Our team will promptly respond to discuss our wholesale pricing, order quantities, and any additional details to ensure a seamless collaboration.